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Shipping & Returns

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Ordered on weekdays before 13:00 and paid = dispatched the same day!

For all orders under € 50.00 shipping costs are calculated according to weight. If your order does not fit in the mailbox, it is automatically sent as a package.
Dutch orders from € 50.00 free shipping. (Belgium and Germany from € 75)

If your order is shipped by us as a package, you will receive a tracking number after 18:00 of Post NL.

If your order is sent to us as standard mail, you receive no tracking number.
On mailbox post with PostNL is no tracking number.

  • The delivery of letter mail is subject PostNL average 1-5 days.
    Note: PostNL delivers no letterbox on Mondays.
  • The delivery of a package is 1-2 days. Post NL delivers on weekdays.

As a customer you are responsible for correctly specifying the delivery address!

If the package is returned through several unsuccessful delivery attempts due to absence or incorrect address provided information, we are unfortunately forced to re-establish shipping costs for a retransmission. An incorrectly specified address causes loss of post and is paid by the customer. The address, so always check well!

All mailbox post is shipped in a sturdy bubble envelope. A packet is transmitted in most cases in a cardboard box.

 

Shipping within the Netherlands:

  • 0-100 grams € 2.00 (PostNL letterbox)
  • 100- 250 grams € 2.75 (PostNL letterbox)
  • In addition to 30 KG € 4.95 (incl PostNL Package Track and Trace)

Shipping Belgium and Germany:

  • In addition to 30 KG € 5.95 (PostNL Package incl Track and Track)

Shipping costs Other European Countries:

  • Up to 2 KG € 8.95 (DHL package)
Warranty

Batteries and chargers

On purchased batteries and chargers is a standard warranty of two months. The guarantee provides for faulty entitled to a repair of the defect or replacement of the defective product. In case of malfunction or damage caused by fault of the customer, this warranty is valid and we reserve the right to refuse such damage.

E-liquids

Our e-liquids and fluids is no guarantee. We use provide high standards of safety and hygiene and can not guarantee this product. In cases of wrong delivery or other special reasons, our team can decide to return or liquids and / or refund. It is in this case necessary that the closing and sealing are not broken.

Clearomizers, atomizers and coils

On our Clearomizers, coils and atomizers or similar products is the rule DOA '' Dead On Arrival '' force. The warranty delivery to customers.

Accessories

Products which do not fall into the above categories are guaranteed for 30 days.

General period

Unopened and unused products may be taken in consultation return within a period of 14 days.

Persoonlijk en deskundig advies

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